Hello, IT... Have you tried turning it off and on again?... OK, well, the button on the side. Is it glowing?... Yeah, you need to turn it on.... Err, the button turns it on.... Yeah, you do know how a button works, don't you?... No, not on clothes... I'm sorry, are you from the past?Graham Linehan
About This Quote
The phrase, “Hello, IT... Have you tried turning it off and on again?... OK, well, the button on the side. Is it glowing?...
Yeah, you need to turn it on.... Err, the button turns it on.... Yeah, you do know how a button works, don't you?” is often misused by computer tech support staff.
The tech support person has probably asked the customer if the computer has received power since it went down. However, sometimes tech support people will also ask if their computer has received power for longer than 10 seconds. In this case, tech support staff doesn’t want to be rude and confirm if their customer knows what a reset button is for.
They don’t want to sound condescending or patronizing to their customers. Rather than asking if their customer knows what a reset button is or why they would need one for clothing buttons, tech support staff will try to make the tech savvy customer understand. However, tech savvy people often still get frustrated when tech support calls them out for using tech jargon they aren’t familiar with.
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